General Information
USCIS 1-800-375-5283
NVC 603-334-0700 (dial 5 for the operator)
NVCinquiry@state.gov
General Information from visa office: usvisa@state.gov
For inquiries about visa cases and the application process call (DOS): 202-663-1225.
(Note: The department of state (DOS) does not have the most reliable or up-to-date information on location of waivers of status of adjudication)
CDJ Contact Information:
In order to submit the I-601, you must first call the Teletech Call Center. Call one of the telephone numbers below. Please tell the operator that you are filing an I-601 waiver.
Call and pay for the service via your phone bill
Within Mexico: 01-900-849-4949 ($12 Mexican pesos per minute)
Within US: 01-900-476-1212 ($1.25 USD per minute)
-or-
You may pay a flat fee by Credit Card
Within Mexico: 01-477-788-7070 ($57.50 Mexican pesos per call payable by Visa or MasterCard plus a charge for the long distance call)
Within USA: 1-800-919-1754
($7.00 USD per call payable by Visa or MasterCard)
-or-
Purchase a PIN for $10 USD at any Banamex Bank and then call
Within Mexico: 01-800-112-8500
CALL CENTER HOURS OF OPERATION
Monday-Friday 7am-9pm
Saturdays, Sundays and Holidays 9am-3pm
The caller must have the CDJ case number(s) of each applicant available when he/she calls.
From within Mexico, complaints about the 01 900 service can be lodged at: 01-800-719-2525.
Address for sending in additional evidence for a backlogged I-601 waiver:
U.S. Department of Homeland Security
U.S. Citizenship and Immigration Services
P. O. Box 9896
El Paso, TX 79995-9896
Address for requesting a new visa interview in order to re-file an I-601 after an initial I-601 denial:
Officer in Charge - CDJ/CIS
American Consulate General
Ciudad Juarez
P.O. Box 10545
El Paso TX 79995-0545
CDJ Consulate Fax:
011-52-656-616-9027
011-52-656-616-5347
011-52-656-616-9056
E-mail cdjimmigrantvisas@state.gov
Mexico.Uscis@dhs.gov
(Note: e-mail is no longer a reliable or effective way to get information from the Consulate).
http://ciudadjuarez.usconsulate.gov/
To check on the status of a pending I-601 Waiver
1-202-282-8000 Free
1-202-663-1541 Free
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